[Kyta Platform in Action] How SSI Transformed Account Registration with Kyta Platform

In today’s digital era, customers increasingly expect modernized services that deliver exceptional convenience and rapid results. To remain competitive, SSI Securities Corporation (SSI) has partnered with the Kyta Platform to introduce a seamless, fully digital account registration process. By leveraging Kyta’s advanced e-signature technology, SSI has eliminated cumbersome paperwork and ensured 24/7 accessibility, significantly enhancing the customer experience.

This collaboration enables SSI, a leader in Vietnam’s financial sector, to reinforce its market position while demonstrating a steadfast commitment to innovation and customer satisfaction.

Our client

SSI Securities Corporation (SSI) is a pioneer in Vietnam’s financial sector and one of the oldest active businesses on the Vietnam Stock Exchange. Over the past 24 years, SSI has grown to become the largest and fastest-growing financial institution in the market. Its vision, "Connect Capital to Opportunities," reflects a strong commitment to fostering growth and prosperity for its clients, shareholders, and communities.

Guided by core values of being solutions-driven, skilled, and inventive, SSI delivers personalized financial solutions while driving innovation and continuous improvement. The company is dedicated to sustainable development, both for its business and the broader Vietnamese financial market.

To enhance service delivery and streamline customer experiences, SSI has partnered with Kyta Platform, leveraging advanced technology to modernize operations and drive greater efficiency.

Context/ Challenges

Opening accounts at SSI through traditional offline methods presents a number of operational inefficiencies and challenges that hinder the overall customer experience. These challenges include:

• Extended Processing Times: The manual handling of paperwork, including printing, processing, and verification, results in long wait times, delaying account activation and frustrating customers.

• High Administrative Costs: The manual management of documents demands considerable staff time and effort, reducing operational efficiency and increasing costs.

• Complex Document Storage and Management: Storing physical documents requires significant space and resources, complicating retrieval, auditing, and regulatory compliance.

• Risk of Human Error: Physical documentation increases the likelihood of mistakes, such as misplaced or incomplete forms, which can lead to approval delays and compliance concerns.

• Compliance Risks: Handling physical paperwork can lead to discrepancies and potential regulatory issues, especially when documents are not properly updated or stored.

As the demand for faster, more efficient services rises, SSI is under growing pressure to modernize its account registration process. The challenge lies in digitizing and automating workflows to improve operational efficiency, reduce errors, and enhance the customer experience, all while ensuring compliance and security.

Kyta Platform Solution

To streamline SSI’s account opening process, Kyta Platform offers a range of solutions designed to enhance the user experience while improving operational efficiency and ensuring compliance:

• e-Signature Integration: Kyta’s secure e-signature technology allows customers to sign documents electronically in real time, reducing process and document handling time by 90%.

• Automated Workflow: Kyta’s automation streamlines the entire document process—from submission to signing and storage—minimizing manual intervention and saving 50 hours per employee on repetitive tasks.

• Document Verification and Security: Advanced eKYC, IDCheck, and AI technologies validate identities in real time by cross-checking data with the Ministry of Public Security’s database, ensuring secure, fraud-proof account registrations.

• Cloud-Based Document Storage: The secure, cloud-based storage system reduced document retrieval times by up to 80%, making auditing more efficient. It enables easy management of documents while ensuring compliance with industry standards for retention and security.

• Real-Time Tracking: Customers can track document statuses in real time, monitoring progress and ensuring all required steps are completed.

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Value delivered/ Results

The adoption of the Kyta Platform solution brought about valuable benefits for ISS, significantly improving operational performance and enhancing the customer experience.

1. Online Account Setup

With the Kyta Platform, customers can open 100% of their accounts online, completely eliminating the need for physical paperwork and in-person visits. The registration process is straightforward, offering customers the flexibility to sign up from any location, whether at home, work, or on the go.

2. 24/7 Accessibility and Convenience

Customers benefit from the ability to register at any time, making the account opening process more accessible and convenient. This round-the-clock availability reduces waiting times and provides a seamless experience for users, regardless of time zone or location.

3. Improved Accuracy and Efficiency

Kyta’s automation reduced manual data entry by 45%, minimizing errors and speeding up account approvals. By integrating real-time document verification, the process is streamlined, enhancing both accuracy and the speed of account activation, 

4. Optimized Operations and Cost Savings

By automating workflows and improving compliance, the Kyta Platform enhances operational efficiency. Businesses can onboard more customers with fewer resources, cutting administrative costs and eliminating delays associated with manual processes. This results in faster account approvals and increased customer satisfaction.

Conclusion

This case study highlights the significant benefits of adopting Kyta Platform, a comprehensive solution for digital document management and secure e-signatures. By transitioning to digital account openings, SSI has streamlined its operations, enhancing efficiency and reducing reliance on manual, paper-based processes. This shift has led to cost savings through automation, while also providing customers with a more convenient experience. As a result, SSI has strengthened its competitive position within the financial services industry, demonstrating its commitment to innovation and leveraging technology to improve service delivery and meet the evolving needs of its clients.