FPT.eContract – Making E-Contracts Accessible for Everyone

In today’s digital world, businesses don’t just need a powerful e-signature platform – they need one that is smart and human-friendly enough for users from all walks of life, whether they’re tech-savvy or not.

We live in a time where a delivery driver, warehouse worker, or production line employee can be a contract signer. If the signing interface is too complicated, it becomes a barrier – and that barrier slows down digital transformation.

With the belief that "UI/UX is the most effective silent salesperson," Kyta Platform is reshaping how e-contract experiences are designed and delivered.

From Generic Interfaces to Personalized Experiences

One interface. Many users. Different needs.

“A delivery driver doesn’t need to understand identity verification. They just need to know: tap here, take a photo of my ID, done.”

With over 6 million users across industries – from CEOs and office workers to factory staff and logistics teams – Kyta Platform understands that each group has unique expectations and comfort levels with technology.

• Old Workflow: 10 steps, inconsistent signing methods, confusion

• New Workflow: 6 clear steps, grouped logic, visual-friendly language

• Personalized experience: Customize colors, logos, and signing screens

• Users can hide/show features depending on their role: viewer, signer, approver

• Responsive across desktop, tablet, and mobile – perfect for on-the-go workers
  

Designing for the "Last in the Chain" – Nobody Left Behind

Focusing on delivery drivers, factory workers, and non-tech users:

• Flat, minimal design with max two primary colors, large buttons, short text

• Step-by-step interface with built-in tooltips and visual guidance

• "If you can see it, you can do it" – no instructions needed
  
  

In a real-world survey, 100% of delivery drivers reported they could sign a contract on their first try using FPT.eContract thanks to intuitive guidance and minimal UI.

Reimagining UX – From Interface to Instant Support

Where technology meets humanity:

• Kyta Platform includes live support embedded in the interface

• Users can click for help, and support staff can join and resolve issues instantly

• Result: near-zero drop-offs, no deals lost to technical issues

UX for Non-Tech Users: Minimal, Accessible, Universal 

Imagine a factory worker finishing their shift, opening a phone to sign an overtime contract:

• No accounts required: Click the link via Zalo/SMS/email and sign instantly

• No instructions needed: One step, one button, one action per screen

• No confusion: Need help? Call directly in-app or get instant support

• No app required: Works from any mobile browser

“Signing contracts isn’t just for office workers anymore. With FPT.eContract, anyone can sign – as easily as opening a message on Zalo.” - Leader of the UX team at Kyta Platform said.

One Platform. Multiple Roles. One Unified Experience

Final Thought: Designing UX for Universal Accessibility

Good UX is invisible. It doesn’t require instructions or tutorials. It just works.

FPT.eContract, along with other Kyta modules, is not just a tech solution — it’s a people-first experience.

Serving millions of users across roles and skill levels has taught us one thing:

“A great interface isn’t just about looking sleek. It should be intuitive enough that even someone using a smartphone for the first time can complete a contract without help.”

That’s not just innovation – that’s empathy in design.

❓ Frequently Asked Questions (FAQ)

1. Who can use FPT.eContract to sign electronic contracts?
Anyone can use FPT.eContract — from executives and office staff to delivery personnel and factory workers. The interface is minimal, intuitive, and accessible across devices, making it easy to use even for those unfamiliar with technology.

2. Do I need to install an app to sign a contract?
No. FPT.eContract works directly on any web browser, whether on a phone, tablet, or computer. Simply click the link sent via email, Zalo, or SMS to access and sign the contract.

3. Is FPT.eContract secure and legally compliant?
Yes. All contracts signed via FPT.eContract use digital signatures certified by the Ministry of Industry and Trade, complying fully with Vietnam’s legal standards, including the 2023 Electronic Transactions Law and Decree 130/2018/NĐ-CP. All data is securely stored following ISO 27001 standards.

4. Is the signing interface user-friendly for non-tech-savvy users?
Very user-friendly. The interface is flat and streamlined with 1–2 clearly labeled buttons, short text, step-by-step instructions, and built-in support right on the signing screen.

5. Can I sign contracts on my phone using FPT.eContract?
Yes. The interface is optimized for mobile devices, allowing users to sign anytime, anywhere—even while on the move or without access to a computer.